Frequently asked questions
What is your turnaround time?
Our turnaround time depends on the specific order, but generally, the process takes approximately 6–8 weeks. The design phase, which includes working on design concepts and layout, typically takes around 5 weeks. Once the proofs are approved, printing, assembly, and delivery take an additional 2–3 weeks.
Please note, the timeline begins once we have received your deposit and all necessary pre-work is completed, not from the initial point of contact.
How much does it cost?
Our pricing depends on the type and finish of stationery you select. We offer a range of options to suit different needs and budgets. For a general idea of our pricing, please feel free to explore more details here.
Do you have a minimum quantity?
Our minimum order quantity is 20 for standard and 50 for any special printing techniques.
Can you rush my order?
If you require your stationery to be completed sooner, we can accommodate rush orders for an additional fee of 20% of your total order cost. However, please note that rush order availability is limited and depends on our current workload.
We encourage you to contact us to discuss your specific requirements, and we'll do our best to assist you.
Can you print my guest names on my invitations?
Yes, we can certainly accommodate this request. Simply ask, and we will provide a pricing breakdown with or without guest name printing, based on your preference.
How can I contact you?
You can reach us by [phone number/email address/contact form link]. We are always happy to answer your questions.
How many Save the Dates and Invitations should I order?
Send one invitation per household, (family or couple). It is a good idea to order an additional 10-20% to cover any last-minute guests, mistakes in addressing, or keepsakes for yourself. Some couples like to send invitations to key vendors such as the photographer or wedding planner. Printing a few extra now can save time and cost, as reordering smaller quantities later will be more expensive.
Can you design on the day stationery?
Yes, we can absolutely design on-the-day stationery for your wedding! Check it out here. We can customise each piece to match your wedding theme and stationery style. Feel free to let us know your requirements, and we’ll be happy to assist you with the design process!
Should I order all of my stationery together?
It’s generally a good idea to order all of your wedding stationery at one time, if possible. Here’s why:
1. Consistency: Ordering everything at once ensures a cohesive design and matching style across all your stationery, from invitations to on-the-day items like place cards and menus.
2. Cost efficiency: Ordering everything together will help your budget by knowing the cost up front. It also guarantees a spot on our production plan and we offer a discount to couples who place larger orders.
3. Time-saving: Planning ahead allows you to avoid last-minute stress or delays, especially if you have a tight timeline for certain items like on-the-day stationery.
However, if you’re not ready to finalise everything at once (e.g. you're waiting for RSVPs or guest list updates), you can start with key pieces like invitations and save the dates, then order other items later. Just keep in mind the time required for design, printing, and delivery.
What are your payment terms?
We require 50% deposit to secure your place on our production plan. The balance is due prior to printing.
If I need to cancel, what happens to my deposit?
If you need to cancel your order, the deposit is typically non-refundable. This is because the deposit secures your booking and covers the initial work invested in the design and preparation stages of your stationery.
However, the specifics may vary depending on how far along we are in the process. If you anticipate needing to cancel, we recommend reaching out as soon as possible to discuss your situation and review any potential options.
Feel free to contact us for further clarification or if you have any concerns!
How will I receive my order?
Orders are typically sent via a Royal Mail Tracked service and are insured. Alternatively, if you based locally we can deliver to you.
